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Smart Remittance PTY LTD (trading as My Transmit) is an Independent Remittance Dealer. Our ABN is 19639161158.
My Transmit
3A/770 George Street,
Sydney CBD, NSW 2000, Australia
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MyTransmit is an Australian-owned and operated fintech company that offers cross-border money remittance services. Through our digital platform - accessible via mobile app and website - we help individuals send money quickly, securely, and efficiently across international borders. Protecting your privacy is a priority for us, and we are dedicated to securing the personal information you provide.
Privacy Policy of MyTransmit
Who We Are
This Privacy Policy outlines how we collect, store, process, and disclose your personal data, as well as your rights in relation to your information. It is designed to be fully compliant with the Privacy Act 1988 (Cth) and other relevant Australian laws. If you have any questions about how your personal information is handled, or if you would like to exercise your rights under this policy, you can reach out to us at any time.
Information We Collect
MyTransmit collects personal and sensitive information necessary to provide you with our remittance services and ensure compliance with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
Information we collect includes the following:
Your personal information is collected when you willingly submit it during:
● Creating an account or signing up for our services
● Sending money or initiating a transaction
● Participating in promotional programs, surveys, or referral schemes
● Submitting a customer support request or general feedback
This may include:
● Your full name, date of birth, residential and mailing address
● Email address and phone number
● Identification documents (e.g. passport, driver’s license)
● Nationality and occupation
● Credit or debit card number, bank account details, and other financial data
To complete your transactions, we may collect certain third-party personal information from you, such as:
● Beneficiary’s or recipient’s full name, address, contact number, email address, date of birth, and nationality
● Beneficiary's bank account number or payment details (if applicable)
You are responsible for obtaining any necessary consent from your beneficiary or recipient before providing their personal information to us.
In compliance with legal standards, we may access your personal data through credible third-party sources like:
● Identity verification service providers
● Credit reporting agencies
● Sanctions screening and anti-fraud platforms
● Public databases and electronic authentication services
● Financial institutions and service partners
This information helps us verify your identity, prevent fraud, and comply with our regulatory obligations.
When you interact with our services (including our website and mobile applications), we automatically collect technical and usage information, such as:
● Your IP address, browser details, type of device, operating system, and configuration settings
● Pages visited, clickstream data, and session timestamps
● Referring to websites or search engines
● Performance diagnostics and crash logs
We may also combine this information with other personal data we hold to improve our fraud detection systems, analytics, user experience, and marketing efforts.
We may record or retain copies of all communications between you and our customer service team, including:
● Telephone conversations
● Emails and online chat transcripts
● Postal correspondence and feedback submissions
These records are maintained for training, dispute resolution, quality assurance, and legal compliance purposes.
The information we collected is used for:
In some situations, we may share your personal information to:
● Third-Party Service Providers: We work with trusted partners, including payment processors, customer service agents, and technical support teams, who assist us in delivering our services.
● Regulatory Bodies: We may be required to disclose your information to government authorities or regulators in accordance with applicable laws, such as those relating to financial crime prevention, anti-money laundering, or reporting requirements.
● Legal Compliance: If required by law or as part of an investigation into fraudulent activities, we may disclose your information to legal authorities.
Whenever we share your data, we ensure that those third parties maintain appropriate safeguards to protect your information.
Given the global nature of our business, your personal information may be transferred to, and processed in, countries outside of Australia. This may occur when we work with international partners or provide services that involve overseas financial transactions.
We ensure that all data transfers are conducted in a manner that complies with Australian privacy laws and that adequate protection is in place for your information.
We take the security of your personal information seriously and employ industry-standard measures to protect your data from unauthorized access, loss, or misuse. These measures include:
● Encryption: All sensitive information, such as financial details, is encrypted during transmission.
● Access Restrictions: Your personal information is accessible only to personnel who are authorized and require it to perform their duties.
● Regular Audits: We regularly review our security practices to ensure compliance with best practices and industry standards.
Your rights concerning your personal data include:
Access : Whenever needed, you are allowed to request access to the personal data we retain about you.
Correction : You can request corrections if the information we hold about you is inaccurate or incomplete.
Deletion: You can request for a deletion of your personal data if needed in certain situations.
Objection : You have the right to raise objections to the processing of your data, especially when it is processed for direct marketing.
Withdrawal of Consent: If you have previously consented to the processing of your data, you can withdraw that consent at any time.
Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
Complaint: If you believe your rights have been violated, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We take your privacy seriously and are committed to resolving any concerns you may have about the way we handle your personal information.
If you believe we have not handled your personal data in accordance with applicable privacy laws, we encourage you to contact us first so we can work towards resolving the issue directly.
Please direct your complaint to:
MyTransmit Pty Ltd
Suite 34, 6 Meridian Place
Bella Vista, NSW 2153
Australia
Website: mytransmit.com.au
You can submit your complaint via email, mail, or phone. In some cases, especially if the matter is complex, we may ask that you provide your complaint in writing.
Once we receive your complaint:
● We will acknowledge receipt and refer it to our Internal Dispute Resolution (IDR) team.
● Our team will investigate the matter and aim to provide a response within 30 days.
● If the issue is more complex and cannot be resolved within that timeframe, we will keep you informed in writing and explain the delay.
If you are not satisfied with our response or do not receive one within 30 days, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
The OAIC handles privacy complaints under the Privacy Act 1988 and typically requires you to attempt a resolution with us first.
You can contact the OAIC via:
● Website: https://www.oaic.gov.au
● Phone: 1300 363 992
● If calling from outside Australia call: + 61 2 9284 9749, or write to OAIC, GPO Box 2999, Canberra, ACT- 2601
● Email: enquiries@oaic.gov.au
We are committed to working with you and the relevant authorities to resolve any concerns as quickly and fairly as possible.
We respect your right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or outdated.
You may obtain access to your personal data by submitting a written request to our Privacy Officer. We accept written requests through post, email, or in person:
MyTransmit Pty Ltd
Suite 34, 6 Meridian Place
Bella Vista, NSW 2153
Australia
Email: business@mytransmit.com.au
(Please indicate “Privacy Request” in the subject line)
All access requests must be made in writing. We aim to provide you with access to your information within 14 days, or within a reasonable time iframe, depending on the nature of the request. If access is denied, we will provide a written explanation outlining the legal basis for the refusal.
In order to protect your privacy and authenticate your identity, we may require a certified copy of a primary photo ID (such as a passport or driver’s license) when requesting access to or corrections of your personal information. Address proof may also be requested.
If you believe the personal information, we hold about you is incorrect, incomplete, or outdated, you may request a correction. We will take reasonable steps to rectify the information and keep it accurate, provided we have verified your identity.
No fees are charged for submitting a request or correcting information. However, in rare cases where fulfilling your request requires extensive resources (e.g., substantial research or preparation time), a minimal processing fee may apply. We will inform you of any related costs beforehand.
The confidentiality, integrity, and security of your personal data are our top priority.
My Transmit implements a range of physical, technical, and administrative controls to protect personal data against unauthorized access, use, or disclosure. Our security practices include:
● 256-bit SSL encryption through which all online data transmissions are protected.
● Electronic data storage with digital archiving protocols.
● Restricted physical access to our offices and systems using security clearance.
● Regular penetration testing and audits by external cybersecurity experts.
● Privacy and data protection training for all staff with access to customer information.
● Redundant server storage in multiple secure locations.
The personal data will keep by us for the period required to comply with the responsibilities of:
● Legal and regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act, and
● The Privacy Act 1988.
This includes retaining identity verification data and transaction records for a minimum of seven (7) years. When personal information is no longer legally required, we will securely destroy, delete, or anonymize the data in accordance with applicable laws.
Your privacy and trust are critical to us. You will never be asked to provide sensitive information through insecure or unauthorized means.
Please ensure the protection of your personal data by:
● Never share your private information via email, phone, or fax with anyone claiming to represent MyTransmit unless you are certain of their identity.
● You will never be asked for sensitive account or ID details via unsolicited messages.
● If you receive any suspicious messages claiming to be from us, contact us immediately using the official contact details provided on our website.
Despite our strong security protocols, no system is entirely immune from breaches. If there is an incident involving the loss or unauthorized disclosure of personal information, My Transmit will respond swiftly and transparently.
In the event of a data breach:
● We will immediately investigate and take steps to prevent further unauthorized access.
● An internal assessment will be conducted to evaluate the type of information compromised, the potential harm to affected individuals, and the severity of the breach.
● If necessary, we will notify affected individuals directly to help them take protective actions.
● Where criminal activity is suspected, we will escalate the matter to relevant law enforcement or cybersecurity agencies.
● We will notify the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988.
Cookies and other tracking technologies are used to enhance your experience on our website and mobile applications. These technologies help us:
● Analyze website traffic.
● Customize your preferences.
● Improve the functionality of our services.
Cookies can be managed or disabled through your browser settings, though please keep in mind that turning off cookies may disrupt the functionality of some features of our services.
Our website and app may contain links to third-party websites or services that are not controlled by MyTransmit. We are not accountable for the content or privacy practices of these external sites. We encourage you to read their privacy policies before providing them with any personal data.
This Privacy Policy may be updated occasionally to reflect modifications in our practices, legal obligations, or advancements in technology. We will notify you of substantial changes by posting the updated policy on our website, showing the new 'Effective Date."
For any inquiries or concerns about this Privacy Policy or how we process your personal information, feel free to contact us at:
Email: business@mytransmit.com.au
Phone: +6127813622
Website: https://www.mytransmit.com.au
Address: 770, George Street, Haymarket, Sydney, Australia 2000
Accessing and Updating Your Personal Information
How We Protect Your Information
My Transmit Privacy Policy
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Smart Remittance PTY LTD (trading as My Transmit) is an Independent Remittance Dealer. Our ABN is 19639161158.
Cookies Policy
Privacy Policy
Terms & Conditions
Website terms of use
My Transmit
3A/770 George Street,
Sydney CBD, NSW 2000, Australia
2024 © My Transmit
Help
Login
Sign Up
Currency Exchange
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This Privacy Policy outlines how we collect, store, process, and disclose your personal data, as well as your rights in relation to your information. It is designed to be fully compliant with the Privacy Act 1988 (Cth) and other relevant Australian laws. If you have any questions about how your personal information is handled, or if you would like to exercise your rights under this policy, you can reach out to us at any time.
Who We Are
MyTransmit is an Australian-owned and operated fintech company that offers cross-border money remittance services. Through our digital platform - accessible via mobile app and website - we help individuals send money quickly, securely, and efficiently across international borders. Protecting your privacy is a priority for us, and we are dedicated to securing the personal information you provide.
MyTransmit collects personal and sensitive information necessary to provide you with our remittance services and ensure compliance with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
● Telephone conversations
● Emails and online chat transcripts
● Postal correspondence and feedback submissions
Information we collect includes the following:
You are responsible for obtaining any necessary consent from your beneficiary or recipient before providing their personal information to u
Your personal information is collected when you willingly submit it during:
● Creating an account or signing up for our services
● Sending money or initiating a transaction
● Participating in promotional programs, surveys, or referral schemes
● Submitting a customer support request or general feedback
● Your full name, date of birth, residential and mailing address
● Email address and phone number
● Identification documents (e.g. passport, driver’s license)
● Nationality and occupation
● Credit or debit card number, bank account details, and other financial data
This may include:
This information helps us verify your identity, prevent fraud, and comply with our regulatory obligations.
To complete your transactions, we may collect certain third-party personal information from you, such as:
● Beneficiary’s or recipient’s full name, address, contact number, email address, date of birth, and nationality
● Beneficiary's bank account number or payment details (if applicable)
In compliance with legal standards, we may access your personal data through credible third-party sources like:
● Identity verification service providers
● Credit reporting agencies
● Sanctions screening and anti-fraud platforms
● Public databases and electronic authentication services
● Financial institutions and service partners
Website: mytransmit.com.au
When you interact with our services (including our website and mobile applications), we automatically collect technical and usage information, such as:
● Your IP address, browser details, type of device, operating system, and configuration settings
● Pages visited, clickstream data, and session timestamps
● Referring to websites or search engines
● Performance diagnostics and crash logs
We may also combine this information with other personal data we hold to improve our fraud detection systems, analytics, user experience, and marketing efforts.
Information We Collect
These records are maintained for training, dispute resolution, quality assurance, and legal compliance purposes.
● Third-Party Service Providers: We work with trusted partners, including payment processors, customer service agents, and technical support teams, who assist us in delivering our services.
● Regulatory Bodies: We may be required to disclose your information to government authorities or regulators in accordance with applicable laws, such as those relating to financial crime prevention, anti-money laundering, or reporting requirements.
● Legal Compliance: If required by law or as part of an investigation into fraudulent activities, we may disclose your information to legal authorities.
The information we collected is used for:
Whenever we share your data, we ensure that those third parties maintain appropriate safeguards to protect your information.
We ensure that all data transfers are conducted in a manner that complies with Australian privacy laws and that adequate protection is in place for your information.
In some situations, we may share your personal information to:
● Encryption: All sensitive information, such as financial details, is encrypted during transmission.
● Access Restrictions: Your personal information is accessible only to personnel who are authorized and require it to perform their duties.
● Regular Audits: We regularly review our security practices to ensure compliance with best practices and industry standards.
Given the global nature of our business, your personal information may be transferred to, and processed in, countries outside of Australia. This may occur when we work with international partners or provide services that involve overseas financial transactions.
Complaint: If you believe your rights have been violated, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We take the security of your personal information seriously and employ industry-standard measures to protect your data from unauthorized access, loss, or misuse. These measures include:
If you believe we have not handled your personal data in accordance with applicable privacy laws, we encourage you to contact us first so we can work towards resolving the issue directly.
Access : Whenever needed, you are allowed to request access to the personal data we retain about you.
Correction : You can request corrections if the information we hold about you is inaccurate or incomplete.
Deletion: You can request for a deletion of your personal data if needed in certain situations.
Objection : You have the right to raise objections to the processing of your data, especially when it is processed for direct marketing.
Withdrawal of Consent: If you have previously consented to the processing of your data, you can withdraw that consent at any time.
Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
Your rights concerning your personal data include:
● We will acknowledge receipt and refer it to our Internal Dispute Resolution (IDR) team.
● Our team will investigate the matter and aim to provide a response within 30 days.
● If the issue is more complex and cannot be resolved within that timeframe, we will keep you informed in writing and explain the delay.
We may record or retain copies of all communications between you and our customer service team, including:
Email: business@mytransmit.com.au
MyTransmit Pty Ltd
Suite 34, 6 Meridian Place
Bella Vista, NSW 2153
Australia
We take your privacy seriously and are committed to resolving any concerns you may have about the way we handle your personal information.
● Website: https://www.oaic.gov.au
● Phone: 1300 363 992
● If calling from outside Australia call: + 61 2 9284 9749, or write to OAIC, GPO Box 2999, Canberra, ACT- 2601
● Email: enquiries@oaic.gov.au
Once we receive your complaint:
You can submit your complaint via email, mail, or phone. In some cases, especially if the matter is complex, we may ask that you provide your complaint in writing.
If you are not satisfied with our response or do not receive one within 30 days, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
We respect your right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or outdated.
You can contact the OAIC via:
The OAIC handles privacy complaints under the Privacy Act 1988 and typically requires you to attempt a resolution with us first.
We are committed to working with you and the relevant authorities to resolve any concerns as quickly and fairly as possible.
Please direct your complaint to:
The confidentiality, integrity, and security of your personal data are our top priority.
MyTransmit Pty Ltd
Suite 34, 6 Meridian Place
Bella Vista, NSW 2153
(Please indicate “Privacy Request” in the subject line)
All access requests must be made in writing. We aim to provide you with access to your information within 14 days, or within a reasonable time iframe, depending on the nature of the request. If access is denied, we will provide a written explanation outlining the legal basis for the refusal.
Australia
You may obtain access to your personal data by submitting a written request to our Privacy Officer. We accept written requests through post, email, or in person:
● Legal and regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act, and
● The Privacy Act 1988.
If you believe the personal information, we hold about you is incorrect, incomplete, or outdated, you may request a correction. We will take reasonable steps to rectify the information and keep it accurate, provided we have verified your identity.
No fees are charged for submitting a request or correcting information. However, in rare cases where fulfilling your request requires extensive resources (e.g., substantial research or preparation time), a minimal processing fee may apply. We will inform you of any related costs beforehand.
In order to protect your privacy and authenticate your identity, we may require a certified copy of a primary photo ID (such as a passport or driver’s license) when requesting access to or corrections of your personal information. Address proof may also be requested.
● Never share your private information via email, phone, or fax with anyone claiming to represent MyTransmit unless you are certain of their identity.
● You will never be asked for sensitive account or ID details via unsolicited messages.
● If you receive any suspicious messages claiming to be from us, contact us immediately using the official contact details provided on our website.
My Transmit implements a range of physical, technical, and administrative controls to protect personal data against unauthorized access, use, or disclosure. Our security practices include:
● 256-bit SSL encryption through which all online data transmissions are protected.
● Electronic data storage with digital archiving protocols.
● Restricted physical access to our offices and systems using security clearance.
● Regular penetration testing and audits by external cybersecurity experts.
● Privacy and data protection training for all staff with access to customer information.
● Redundant server storage in multiple secure locations.
The personal data will keep by us for the period required to comply with the responsibilities of:
This includes retaining identity verification data and transaction records for a minimum of seven (7) years. When personal information is no longer legally required, we will securely destroy, delete, or anonymize the data in accordance with applicable laws.
● We will immediately investigate and take steps to prevent further unauthorized access.
● An internal assessment will be conducted to evaluate the type of information compromised, the potential harm to affected individuals, and the severity of the breach.
● If necessary, we will notify affected individuals directly to help them take protective actions.
● Where criminal activity is suspected, we will escalate the matter to relevant law enforcement or cybersecurity agencies.
● We will notify the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988.
Please ensure the protection of your personal data by:
Your privacy and trust are critical to us. You will never be asked to provide sensitive information through insecure or unauthorized means.
● Analyze website traffic.
● Customize your preferences.
● Improve the functionality of our services.
In the event of a data breach:
Despite our strong security protocols, no system is entirely immune from breaches. If there is an incident involving the loss or unauthorized disclosure of personal information, My Transmit will respond swiftly and transparently.
Address: 770, George Street, Haymarket, Sydney, Australia 2000
Cookies and other tracking technologies are used to enhance your experience on our website and mobile applications. These technologies help us:
Cookies can be managed or disabled through your browser settings, though please keep in mind that turning off cookies may disrupt the functionality of some features of our services.
Our website and app may contain links to third-party websites or services that are not controlled by MyTransmit. We are not accountable for the content or privacy practices of these external sites. We encourage you to read their privacy policies before providing them with any personal data.
This Privacy Policy may be updated occasionally to reflect modifications in our practices, legal obligations, or advancements in technology. We will notify you of substantial changes by posting the updated policy on our website, showing the new 'Effective Date."
For any inquiries or concerns about this Privacy Policy or how we process your personal information, feel free to contact us at:
Email: business@mytransmit.com.au
Phone: +6127813622
Website: https://www.mytransmit.com.au
Accessing and Updating Your Personal Information
How We Protect Your Information
My Transmit Privacy Policy
Fb-privacy-policy-onload-api-cal